Terms of Service
Pukka Travels is a brand name that promotes unique experience close to the arctic nature. When buying any product from Pukka Travels website you can expect the highest quality service from us and our partners.
You can always contact us for any questions that you may have around your booking at firstname.lastname@example.org and we will do our best to respond to your request within 24 hours.
Pukka Travels is solely a brand and referral website to the products offered by Arctic Travel & Leisure AS or any of our partners.
Pukka Travels offers a range of tours for both water and land based activities. During some or all of our tours you may be greeted by a skipper or guide from the Pukka Travels brand. All tours and the legal liability that comes with delivering these activities is carried by the company that offer that specific tour.
If you have any further questions regarding booking conditions or the cooperation between the Pukka Travels Brand and our partners, please contact us at email@example.com
This website is operated by Arctic Travel & Leisure AS also known as Pukka Travels. Throughout the site, the terms “we”, “us” and “our” refer to Arctic Travel & Leisure AS. Arctic Travel & Leisure AS offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, or a product referred by us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please note that we do not deliver l any products or services to you, www.pukkatravels.com functions as an marketing plattform for tours delivered by Arctic Travel & Leisure AS or any of our partners.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on “Checkfront” and integrated with Adobes MUSE. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
SECTION 7 – CANCELLATION POLICY
Our cancellation policy differs depending on the length of your tour or experience that you booked with us.
PUKKA TOURS IN TROMSØ
For our in-house day tours (none private tours no longer than 5 hours in duration) we offer a free cancellation policy and rebooking up to 48 hours before your trip. During our day tours we also offer your money back in case we may cancel due to bad weather conditions. Our day tours includes but are not limited to;
– Arctic Fjord Sailing, Arctic Sail Safari
– Norwegian Fishing Tour
– Arctic Evening Fjord Sail, Bait to Plate, Cooking Class at Sea
– Midnight Sun Sailing, Northern Lights Sailing
For our Private in-house day tours (no longer than 5 hours in duration), we offer a free cancellation policy and rebooking up to 7 days before your trip, and 50% refund up to 48 hours before the tour. During our day tours we also offer your money back in case we may cancel due to bad weather conditions.
For our VIP/Overnight Tours in Tromsø (longer than 5 hours), following policy applies:
100% free cancellation or changes up to 30 days before the tour
70% Refund up to 7 days before the tour
0% Refund for cancellations later than 7 days before the tour
PARTNER TOURS IN TROMSØ
100% free cancellation/refund or changes up to 7 days before the tour
70% Refund for cancellations later than 7 days before the tour
0% Refund for cancellations later than 24 hours before the tour
Group bookings of 10 or more guests must cancel 7 days prior to the activity date. If you have to cancel due to sickness or injury, our cancellation policy does not cover this but should be covered by your travel insurance.
Please be on the pick up spot at least 10 minutes before departure time. Arctic Adventure Tours will do their best to identify themselves to guests who are waiting for the transport. However it is the responsibility of the guest be on time and identify themselves to our agents. In case you miss the departure time, the guests are responsible for any costs occured for aquiring transportation to the activity. In some cases it might be to late to reach the activity site in time. All lost payments or extra costs on the guests in these cases are non-refundable.
Reindeer Sledding/Sami Experience
100% free cancellation/refund or changes up to 24 hours before the tour
0% Refund for cancellations later than 24 hours before the tour
Payment confirm your booking
TOURS IN SVALBARD
100% free cancellation or changes up to 7 days before the tour
100% Refund up to 7 days before the tour
0% Refund for cancellations later than 7 days before the tour
Payment confirm your booking
100% Free cancellation or changes up to 180 days before the tour
100% Refund up to 180 days before the tour
90% Refund for cancellations later than 150 days before the tour
70% Refund for cancellations later than 120 days before the tour
30% Refund for cancellations later 30 days before the tour
0% Refund for cancellations later than 30 days before the tour
Payment or deposit confirm your booking
SAIL TO SKI IN LYNGEN ALPS
100% Free cancellation or changes up to 120 days before the tour
100% Refund up to 120 days before the tour
50% Refund between 119 days and 60 days before the tour
20% Refund between 59 days and 30 days before the tour
0% Refund for cancellations later than 29 days before the tour
Payment or deposit confirm your booking
We do not accept any liability for personal injuries or other personal events that may result in the cancellation of a booking. In case of severely bad weather conditions or other reasons where WE have to cancel the tour we provide you with a 100% refund. No other compensations can be issued for canceled tours, but we will do what we can to help you find another activity instead.
We do not provide a money back option in case of bad weather on our overnight tours, in the event of bad weather we may spend the night(s) in a protected marina instead of anchoring.
NO-SHOWS OR MISSED TOURS
Please note that we offer no refunds or any type of reimbursement for extra costs due to “no-shows”. If you or your party miss your tour, arrive after announced departure time, arrived the wrong date, arrive at the wrong departure point or for any other reason do not show up to join the tour our policy offers 0% refunds. We and our partners will do our best to identify ourselves to guests waiting for the tour, however it’s solely the responsibility of the guests to identify yourself and your party to our staff or agent before respective tour departure.
In case you miss the departure time, the guests are responsible for any costs occurred for acquiring transportation to the activity. In some cases it’s not possible to transfer to the activity, and if possible it might be to late to reach the activity site in time. All lost payments or extra costs on the guests in these cases are non-refundable. We kindly ask you to check the booking confirmation details before your tour, and for further questions you can reach our support team at firstname.lastname@example.org minimum 48 hours before the tour departure.
IN CASE OF ILLNESS OR OTHER MEDICAL CONDITIONS
Please note that we offer no refunds or reimbursement for illness or other medical conditions that may result in you or your party not being able to participate in a tour. For cancellation and refunds we refer to our standard cancellation and refund policies. If you need to cancel you tour due to illness or other medical conditions outside the timeframe of our official cancellation policy we refer you to contact your personal travel insurance.
When a booking is made via us to one of our subcontractors or partners, their cancellation policies may apply and overrule our in house policies.
A booking is considered confirmed with us when all or a part of the payment is made to Arctic Travel & Leisure AS’s (Pukka Travels) bank account.
For more information or to issue a request for cancellation please contact us at email@example.com.
SECTION 8 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 9 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 10 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 11 – PERSONAL INFORMATION
When using our services, we communicate via our brand name “Pukka Travels” with the domain: www.pukkatravels.com
To help service you as a customer in the best way possible, and to comply with local regulation in the countries we operate, we may ask for, and gather any or all of the below example data categories. In certain occasions, where necessary the information we gather includes, but is not limited to the summarised list below:
– Address, phone number, email address, age, gender, product preferences, travel budgets, salary levels, location data, DOB information.
In addition we may display marketing materials in various online platforms, to provide information about our products that are relevant to you, depending on what intent or interest that has been show on our site. We do have “retargeting pixels” or “cookies” on our website and do remarket to some or all of our users in digital plattforms, including but not limited to; facebook, instagram, google, youtube and various partner networks connected to these platforms. You can read more about our GDPR process at: https://www.pukkatravels.com/gdpr
SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 13 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 14 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service or any service that we promote will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Arctic Travel & Leisure AS, our directors, owners, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
By accepting these terms of service you acknowledge that you are fully aware that many of the activities promoted or offered by Arctic Travel & Leisure AS or the Pukka Travels Brand or any of our partners – including sailing are inherently dangerous activities, which involve the risk of serious injury or even death. These inherent risks may be unforeseen. I agree that by participating in any Arctic Travel & Leisure AS related activities; therefore I am responsible for my own safety and welfare and agree that I knowingly and voluntarily assume the full risks involved in any such activity.
By accepting these terms of service you hereby confirm and acknowledge that I have been fully informed of the inherent hazards and risks associated with boating activities and traveling to and from activity sites of which you are about to engage in.
Inherent hazards and risks include but are not limited to:
The risk of injury from the activity and equipment utilized in boating is significant including
the potential for permanent disability and death. Exposure to water hydraulics, hidden or obvious obstructions, and/or debris found in the water can cause drowning or other harm. Possible equipment failure and/or malfunction of my own or others’ equipment. My own negligence. Hazards related to boating which include but are not limited to: collision, capsizing, sinking, or other hazards that may result in wetness, injury, exposure to elements, hypothermia, impact of the body upon the water, upon rocks, injection of water into my body orifices, marine life forms, and/or drowning. Heat related injuries and illness including but not limited to heat exhaustion, heat stroke, sunburn, hypothermia and dehydration. Exposure to outdoor elements, including but not limited to inclement weather, thunder and lightning, sever and or varied wind, temperature or weather conditions. Accidents or illness occurring in remote places where there are no available medical facilities. Fatigue chill, and/or dizziness, which may diminish my/our reaction time and increase the risk
of accident. My sense of balance, physical coordination, and ability to follow instructions.
By accepting these terms of service you understand the description of these risks is not complete and that unknown or unanticipated risks may result in injury, illness, or death. I acknowledge that I may have to exercise extra care for my own person and for others
around me in the face of such hazards. I further understand that there may not be rescue or
medical facilities or expertise necessary to deal with injuries and damages to which I may be exposed. You are also aware that there is a risk of failure of the operators and their staff – including third party operators – to safeguard or protect me from the risks, dangers, and hazards or the activities.
By accepting these terms of service you agree that to the fullest extent allowed by law, you will not institute any lawsuit or other legal action against Arctic Travel & Leisure AS, its officers, directors, delegates, employees, staff, instructors, agents, representatives, servants, or assigns and all organizations and individuals assisting in promoting, conducting or otherwise affiliated with the activity as a result of my participation in or injury from any Arctic Travel & Leisure AS -related, Arctic Travel & Leisure AS -organized, Arctic Travel & Leisure AS -advertised, Arctic Travel & Leisure AS -sponsored or Arctic Travel & Leisure AS -subsidized activity.
In consideration for being permitted to participate in any way in boating tours and/or other activities, I hereby agree, acknowledge and appreciate that:
By accepting these terms of service you hereby release and hold harmless with respect to any and all injury, disability, death, or loss or damage to person or property, whether caused by negligence or otherwise, the following named persons or entities, herein referred to as releases: Arctic Travel & Leisure AS. To release the releases, their officers, directors, employees, representatives, agents, and volunteers, and vessels form liability and responsibility whatsoever and for any claims or causes of action that I, my estate, heirs, survivors, executors, or assigns may have for personal injury, property damage, or wrongful death arising from the above activities whether caused by active or passive negligence of the releases or otherwise. By executing this document, I agree to hold the releases harmless and indemnify them in conjunction with any injury, disability, death, or loss or damage to person or property that may occur as a result of engaging in the above activities.
SECTION 15 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Arctic Travel & Leisure AS and our parent, subsidiaries, owners, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 16 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 17 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 18 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 19 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Norway.
SECTION 20 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 21 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org .